— We accept all major credit card payments via Stripe or PayPal secured payment services.
— Shop safe – Your credit card information is never stored on our website.
— All sensitive data is encrypted through our secure checkout process (look for the “lock icon” in the link).
— By law, we're required to collect sales tax in Texas and California and other taxes subjected states.
— For international orders, import taxes (VAT) are not inclusive in the total. While we do not collect them, you are still solely responsible for these charges as imposed by your country's law upon or before delivery.
— Import duty taxes is imposed by your country's local tax's law – Do not confuse them for additional shipping charges by Oceanbox Designs®.
SHIPPING AND HANDLING
— Shipping cost are calculated at checkout that is inclusive of handling and packaging costs, not just postage.
— Free shipping on order over $99 is eligible to US address only. *This excludes merch items and 3rd party products.
— For your purchase security, shipping address cannot be changed once an order is placed.
— To change shipping address for any “unshipped” order, please place a new order and contact us to cancel the existing order.
— We ship most orders within 3-7 business days unless stated otherwise. Expects lead time for built-to-order products.
— In rare circumstances, you will be notified via email if your order requires extended processing for quality assurance.
— To improve your purchase experience, we may send after-purchase product reviews request via email.
— Paid order may be cancelled within 4 hours if it has not been processed or shipped yet.
— Cancelled orders will incur a 3.3% (4.3% for international) payment processing fees deduction as we don’t receive a refund from our payment gateway provider on refunds.
— Store credit can be requested to be issued in full to avoid this deduction.
— Orders cancelled due to any errors on our part (out of stock or can’t be fulfilled) will receive a full refund with no deduction.
RETURNS AND REFUNDS
— We will accept returns on New and Unopened items or items with major workmanship flaw on our part, this is extremely rare.
— All refunds will incur a 3.3% (4.3% for international) non-refundable payment processing fees and outbound shipping deduction. Outbound shipping are costs we incur to ship your order to you (including orders with free shipping).
— Items returned to us that is None-Defective due to refused packages or undeliverable as addressed may subject to a 20% deduction from refund which cover your order payment processing fees, outbound shipping/handling, repackaging, inventory management, and other costs we incur to accept the product back.
— When returning items, you are responsible for getting your items back to us in the original (or said) condition, to ensure no further deduction incur.
— All returns must be arrived back to us within 30 days from original shipment.