Frequently Asked Questions

We may have the answers you need.

Most orders ship within 3-7 business days. Built-to-order and backordered items ship within specified timeframes.

 

Average delivery time:


  • USPS Ground Advantage: 4-6 business days.
  • USPS Priority Mail: 2-3 business days.
  • UPS Ground: 3-5 busisess days.
  • FedEx Ground: 3-5 business days.
  • DHL International Express: 7-10 business days.

We offer free economy shipping for orders over $99 within the continental U.S. Estimate shipping costs by adding items to your cart and entering your address at checkout. 

Orders can be canceled within 4 hours. Refunds are subject to non-refundable payment processing fees per our terms. *You can opt for full store credit to avoid any deduction.

If your package is delayed, it might be due to transit or border clearance. Please be patient. If tracking says 'delivered' but you haven't received it, contact your local US Post Office. Once shipped, we have no control over the courier's handling. Thank you for understanding.

We ship internationally to select locations. Don't see your country? Send us a request via support.

Thank you for considering us for your custom request. At this time, we don't offer custom products. Feel free to explore our existing products, and let us know if you need any assistance. We're here to help!

Still need more help?

Subscribe to unlock your 5% off.

No Thanks

Gain insights. Stay connected.

Sign in to your Oceanbox Designs® account