Most frequently asked questions and answers.
When will my order ship?
- We typically ship most orders within 3-7 business days. Built-to-order and backorder products will ship within the stated time frame on the product itself.
- Typical transit time from dispatched date is 3-5 working days for USPS First-Class Mail and Ground shipping, and 2-3 working days for USPS Priority Mail®.
How much does shipping cost?
- Shipping/handling costs will be calculated at checkout. You can see your total costs by entering your address information on the checkout page.
- We also offer FREE standard shipping for orders over $99 within the continental U.S.
Can I cancel an order?
- You may cancel an order that has not been processed or shipped within 4 hours.
- Your refund will subject to a non-refundable payment transaction fees as outlined in our terms of service.
- You may request to have full store credit issued to avoid this deduction.
I haven't received my order yet.
- If your package is still in transit but taking longer than the estimated delivery date, delays can happen due to transit delays or other security clearance that is out of our control, please be patient and give it more time to arrive.
- If your package tracking said "Delivered" but you haven't received it for some reason, we suggest contacting a post master at your local US Post Office to find out of any possible delivery mistakes. Typically from our shipping experience, this can only happen if the carrier personally made a mistake and delivered it to the wrong house (a neighbor's or another house down the same road). We also highly suggest a "friendly" personal search at least a few houses down the road and see if anyone had received your package in error.
- Please keep in mind that once we handed our packages over to a shipping courier, we are released of all control over the packages at the delivery courier's sole discretion.
Do you ship Internationally?
- We ship select countries outside of the USA. You can verify shipping availability if your country is available during check out.
- Due to the ongoing Covid-19 pandemic, shipping services continue to disrupt in most countries, please expect delays and much longer delivery time than usual if you opted for this option. We highly recommend choosing DHL Express for guaranteed delivery service with less possibility of delays.
Do you do custom work?
We appreciate your interest in our product. If you have an idea to expand upon, we'd love to hear it from you. Please keep in mind that we are unable to accept any complex projects at this time due to limited time and resources.