Refund Policy
Return Eligibility
- Return requests must be submitted within 15 days of delivery.
- Products must be unused and in their original packaging, with all included parts and accessories.
- Proof of purchase (order number or confirmation email) is required.
- A 20% restocking fee applies to returns unrelated to manufacturing quality issues.
Non-Returnable Products
- Used or installed.
- Damaged due to mishandled or misused.
- Missing parts or incomplete original packaging.
- Marked as clearance or final sale.
How to Open a Return Request
Please contact us at: [email protected] or https://oceanboxdesigns.com/contact/
- Include your order number, the product you need to return, and the return reason.
- For a manufacturing-related quality issue, include photos or a short video when possible.
- We will email you a free pre-paid return shipping label for approved returns.
- Follow the instruction we provided to send the products back to us safely.
Shipping & Transaction-Fee Deductions
- All refunds are subject to a 3.5% transaction-fee deduction on the original paid total.
- Original outbound shipping costs are non-refundable, including for orders that qualified for free shipping.
Refund Processing
- Returns are normally processed within 3–5 business days after the returned product is received and inspected.
- A 20% restocking fee is waived when inspection confirms a manufacturing defect or quality issue.
- We will notify you about the inspection outcome and applicable deductions before processing your refund.
- Approved refunds are issued to the original payment method within 5–10 business days.