Frequently Asked Questions

• When will my order ships?

  Most orders ship within 3–7 business days for in-stock products. Shipping delays may occur depending on our current workflow and order volume. Please check for any notifications while you shop.

  Average delivery time:

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  • USPS Ground Advantage: 4-6 business days.
  • USPS Priority Mail: 2-3 business days.
  • Courier Ground (FedEx/UPS): 3-5 busisess days.
  • DHL International Express: 7-10 business days.

• How much does shipping cost?

  Shipping costs vary based on your cart contents and current shipping and handling rates. You can estimate shipping by adding items to your cart and entering your address on the checkout page. Orders over $99 within the continental U.S. qualify for free standard shipping.

• Can I cancel my order?

  Unshipped orders may be cancelled within 24 hours. Refunds may be subject to non-refundable fund as outlined in our store policy. You may opt for store credit instead to avoid any deductions.

• Where is my order?

  If your package is delayed, it might be due to transit or custom border clearance. Please be patient. If tracking says ‘delivered’ but you haven’t received it, please contact your local US Post Office or delivery carrier first to investigate the situation. Once shipped, we have no control over the courier’s handling. Thank you for understanding.

• Do you ship Internationally?

  We ship to select international destinations including: Canada, Japan, South Korea, UK, Australia, Germany, and other European countries. Don’t see your country in the checkout address? Send us a message for assistance. 

• Do you do custom work?

  Thank you for considering us for your custom request. At this time, we don’t offer tailor-made products. Feel free to explore our existing products, and let us know if you need any assistance. We’re here to help!