11/10/20 UPDATE: We’re now shipping 95% of orders within 5-7 days including backorders products unless otherwise noted.
9/10/20 UPDATE: We’re back to full production and 90% of orders (including backorders) will ship out within 7-10 days.
8/17/20 UPDATE: We’re almost back up to speed and most orders should be shipping out within 1-2 weeks.
Due to unexpected higher demand and delay in raw materials from our suppliers, most orders will take at least 2-3 weeks to ship. Please be aware that typical shipping time is no longer reliable as there may be possible delay with delivery couriers and as well as online tracking status may not be up-to-date as usual. All international orders will now be shipped via DHL Express International only as it is currently the most reliable option available, the increased cost is inevitable however it is guaranteed that your package won’t be lost or have extended shipping time (i.e. over 2 months with USPS).
The Oceanbox Designs family will continue to operate to support tank owners by working longer hours and making extra effort to continue production and fulfilling orders as quickly as possible. We are constantly working with new suppliers for equivalent materials substitute where needed, even if we have to absorb additional costs to restock higher cost in raw materials.
We would suggest if you do need something for your tank, please help us help yourself by placing an order asap so that we are able to manage our supplies more effectively to continue providing service during these trying times. We are here to answer any questions or concern regarding your existing or to-be-placed order via email support or via our social media handler @oceanboxdesigns.
On behalf of the OBD family, we wish you and your family well being and stay safe!
Thank you for your help and support! Let’s get through this together!
Oceanbox Designs® Team